ESI Payment Investigator

Elevate your

Payment Investigation Experience

Wield the competitive advantage that is ushering in a new era in the realm of banking and financial services.

Minimized Risk

Reduce risks by automating rules-driven processes, receipt, parsing, and processing of incoming and outbound correspondences.

Accelerated Timeline

Streamline research, payment adjustments, and compensation claim processes for faster resolutions and lower costs.

Zero Downtime

Tap into viable and practical approaches to circumvent any possible interruptions due to upgrade activities

EvonSys – a front runner in Pega powered innovations

Leverage our Payment Investigation to bolster straight-through processing (STP) and boost productivity by automating complex and knowledge-intensive payment investigation processes. Process failed payments and inquiries with heightened efficiency by combining case management and integrated research capabilities.

Domain Expertise​

We helped build the Smart Investigate framework with Pega and implemented it in 2004. We have also successfully delivered Smart Investigate and Payment Exceptions to the Top 20 Global Banks. 

Upgrade Experience​

We possess a workforce of highly skilled and Pega-certified experts. Our Pega roots are so deep that our leaders witnessed the birthing of Pega.

Accelerated Turnaround Time

Our latest Smart Investigate upgrade was in Q2 2021 for a leading global bank. We achieved this feat in less than 90 days.

What we do

Raise the bar of customer satisfaction with our smooth and seamless payment investigation product.

ESSI Accelerator​

Reduce implementation cost and timeline by 4-6 weeks and accelerate delivery/go-live​.

ESSI Correspondence Framework​

Business-driven, real-time correspondence templates creation, delivery acceleration and minimize implementation cost.

Outlook-like Email functionality​

Optimize outbound correspondence via email. Easy access to email attachments.

Leverage our efficient and expeditious payment investigation

We help you bolster straight-through processing (STP) and boost productivity by automating complex and knowledge-intensive payment investigation processes.

Service Excellence for Commercial Banking​

Deliver new heights of customer experience with our cost-effective payment investigation solution